Q1: How long will I get my products?
Ans: If we have the stock on hand, you will get it within 3-5 working days. Otherwise, it will requires approximately 2-3 weeks depending on the stock availability after payment is received.
For oversea customers, kindly check with our friendly customer representatives.
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Q2: What size should I buy?
Ans: Please refer to our size chart for detailed measurement. Please ensure the size of the item that you purchase fits you as we do not allow exchange or refund after selling the items.
Q3: What is your delivery rate?
Ans: Please refer to our Delivery Rate Chart. For oversea customers, please check with our friendly customer representatives.
Q4: What is the payment mode?
Ans: Bank transfer
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Q5: Can I make payment on the day of delivery?
Ans: As per our company policy and online shopping practices, we apologise that we are not able to deliver your order before or on the day of payment received.
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Q6: What happened if the product that I had paid is not available?
Ans: You will have the following options:
(a) Wait for 2-3 weeks for the new stock arrival.
(b) Exchange for other item. If the product that you exchange is of higher value, you will be required to top up the differences.
(c) Request for a refund.
Q7: Can I request for exchange or refund after receiving my products?
Ans: Exchange is only allow if we deliver the wrong products to you. For example, wrong sizes, colors or styles from what you have ordered.
Q8: What is your Return Policy?
Ans: Customers are only allow to return the products with the following conditions:
i) The products to be returned within 5 working days.
ii) Products are returned in original packaging and have not worn or washed before.
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Q9: Does the actual products look exactly the same as the pictures in the website?
The colors or quality of the products shown on the site may be slightly different from the actual products due to the resolution of your computer and products may not be 100% identical to the photos.
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Q10: Will my information be kept confidential?
Fashion Paradize collects clients' information to enhance their shopping experience.
• Be assured that your information collected will be kept confidential.
• The information will be used solely for the purpose of processing and delivering your order.
• Fashion Paradize will not disclose nor sell any of your personal information to any third parties.
• You may receive occasional updates from us via the email account.
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Q11: Is your postage charges fixed?
Postage charges are not fixed and will vary according to the weight of the items that you order.
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